Policies

Privacy Policy

The Franklin County Auditor's office recognizes the importance of the privacy and security of our website customers. Please note the Franklin County Auditor's office does not collect nor retain customer credit card information. You will be transferred to a credit card processor in order to complete your transaction. In addition to the dog license registration fee, there is a $1 processing fee charged for each dog license to offset the costs associated with online registration.

Refund Policy

If you mistakenly purchased a Franklin County dog license, or another error was made, please contact our office immediately. Our office can issue a refund only in limited circumstances before a license or tag is processed. Under state law, administrative, convenience, or surcharge fees for credit card transactions are non-refundable.

Disclaimer

The information contained in this website is for general information purposes only. Every effort is made to keep the website up and running smoothly. However, the Franklin County Auditor's office takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.